Jumbo Serve Expands Footprint with New Service Centre
Meeting Growing Demand for Authorized Service Centers in UAE
Dubai, UAE; 25th June 2024:
Jumbo Serve, an award-winning business unit of the Jumbo Group, proudly announces the inauguration of a brand-new service center in Al Barsha, Dubai. This strategic expansion addresses the increasing need for authorized service centers for electronic devices, ensuring customers have access to trusted repair services featuring genuine parts and qualified technicians.
Established in 1973, Jumbo Electronics Co. Ltd. is one of the oldest consumer electronics retailers in the UAE, offering an omni channel retail experience. With a legacy of trust and stability, the Jumbo Group has been a strategic partner for high-end premium brands like Sony, PlayStation, Dyson, and Hisense appliances. Jumbo Electronics operates 17 stores across the Emirates and manages franchisee stores for Sony, Dyson, and DU telecom.
As a strong advocate for urging customers to choose trusted service centers, Jumbo Serve is committed to the use of genuine parts and certified technicians for device repairs. This new facility is strategically located in a residential area, providing convenient access to high-quality services and enabling local residents to connect directly with Jumbo Serve in a timely manner.
CEO’s Vision for Expansion
Commenting on this significant milestone, Mr. Vikas Chadha, CEO of Jumbo Electronics Ltd, stated: “Our expansion into Al Barsha marks a pivotal shift for Jumbo Serve from its traditional B2B focus to a more customer-centric B2C approach. This new center aims to elevate the service experience and set new benchmarks in the technology sector. By allowing customers to directly access services without intermediaries, we enhance the overall customer experience. Additionally, Jumbo Serve is broadening its service offerings to include IoT products like smartwatches, car key programming, and remote safes, positioning itself as a comprehensive one-stop shop for all electronic device repairs. I am confident that this service center will become an integral part of the Jumbo Group’s journey into an exciting future.”
Enhanced Customer Services and Commitment to Quality
The launch of the new service center further showcases Jumbo Serve’s expertise in managing comprehensive store operations, from manpower to service delivery. To enhance its offerings, the service center features a dedicated call center, reachable at 600532395, operating from 9 AM to 11 PM six days a week (except Sundays).
With a strong commitment to customer safety, Jumbo Serve emphasizes the importance of avoiding unauthorized vendors who use counterfeit parts and substandard repair practices. They maintain customer satisfaction through the implementation of a Net Promoter Score (NPS) – Customer Satisfaction Survey, evaluating satisfaction at all customer touch points including retail, service center, call center, delivery and installation, and home service. Feedback is continuously monitored for customer enhancement programs.
The company ensures that 75% of retail store services are completed the same day or the next day, providing a swift and efficient turnaround for its patrons. Moreover, Jumbo Serve offers premium delivery and installation services, including out-of-warranty repairs with a 90-day warranty at competitive prices for IR dealers and customers.
Comprehensive Service Portfolio
Comprehensive Service Portfolio
As one of the leading service providers in the UAE, Jumbo Serve offers a wide range of aftermarket services for consumer electronics, home appliances, mobility products, and IT equipment. Their expertise covers flat TV panels, PlayStations, DSLRs, professional cameras, projectors, recorders, laptops, desktops, tablets, mobile phones, air conditioners, and washing machines.
With an extensive network spanning 13 service centers across the UAE and a diverse product range from over 40 global brands, Jumbo Serve has established itself as a cornerstone of excellence in the aftermarket service industry. The new Barsha center is a crucial element in Jumbo Serve’s broader strategy to expand quality services while maintaining price competitiveness and high service standards.
Future Plans and Market Expansion
Looking ahead, Jumbo Serve plans to expand its services in the IR marketplace, enhancing value for customers and IR channel partners. By increasing its share in the largely unorganized sector, Jumbo Serve aims to offer high-quality authorized repair services, thereby promoting customer safety and satisfaction.
